Privacy Policy

BrainBrunnGALLERY (hereinafter referred to as "the Gallery") operates in compliance with the following privacy policy.
The term "personal information" as described in this privacy policy refers to information that can identify a specific individual, such as address, name, date of birth, telephone number, email address, and other descriptions related to inquiries.

Acquisition of Personal Information:

Acquisition is limited to information necessary for the Gallery's operational activities. It will not be used for any other purpose. We may request the provision of personal information in connection with services you use (e.g., purchasing artworks or products, participating in artistic activities or events).

Use of Personal Information:

All acquired personal information will be used for your safety, and we will strive to prevent information leakage and will not use it for any other purpose.
Based on the personal information provided for gallery visit reservations and mail-order sales, we may contact you by email or phone for confirmation regarding your reservation, artwork, or product, and for identity verification. For those who have requested it, we may also provide information about the gallery's activities, such as announcements of upcoming exhibitions, based on the personal information provided. In the unlikely event that a serious infectious disease such as COVID-19 is confirmed among employees or customers within the gallery, or if contact with an infected person is confirmed, we may contact you to inform you of the situation. Thank you for your understanding.

Provision of Personal Information to Third Parties:

In accordance with the Personal Information Protection Act, personal information will be managed responsibly by the Gallery. We will only provide personal information to external parties if ordered to do so by a court of law based on a legally binding judgment or order, or if we receive a formal inquiry from a public institution such as the police based on laws and regulations defining their investigative authority.

Last modified: February 25, 2023: Wording and typographical corrections

Handling of Artworks

The Gallery guarantees that all artworks are authentic primary works.
All works are handled directly from the artists themselves.

  • Major handled works come with a certificate of authenticity from the Gallery or the artist.

    • Artwork Delivery

    《1F Permanent Exhibition Works》

  • You can choose between "same-day pickup" or "shipping."

    • 《1F Special Mini-Gallery (Lil brunn GALLERY) Exhibition Works》

  • The delivery method varies depending on the exhibition's theme.
    Please feel free to ask for details.

    • 《2F Special Exhibition Gallery Works》

  • You can choose between "direct pickup" or "shipping" after the exhibition period ends.
    As the exhibition includes the space as part of the artwork, we aim for all visitors to view the exhibition in the same environment and with the same concept until the end. We appreciate your understanding.

    • 《Shipping Fee》

  • Please ask to International shipping fee for certain artworks.

  • Please feel free to ask any questions or consult with us about the suitability of the artwork for your environment, installation methods, framing, etc.



    • In-Store Payment Methods

    You can choose from the following payment methods at the gallery.

    Accepted Payment Methods

    Cash

    Credit Card

    【Accepted Cards】

    Visa, Mastercard, JCB, American Express, Diners Club, Discover

    【Note】

  • Installment payments, revolving payments, and bonus lump-sum payments are not accepted.
    Thank you for your understanding.

    • E-money

    PASMO, Suica, and other transportation IC cards, Apple Pay, QUICPay

    QR Code Payment

    PayPay, Alipay, WeChat Pay, Au PAY, Rakuten Pay, d-Barai, Merpay

    Bank Transfer

    Seibu Shinkin Bank | Mitsubishi UFJ Bank

    Debit Card

    Prepaid Card

    Back to
    TOP Page

    Notation based on the Act on Specified Commercial Transactions

    Store Name

    BrainBrunnGALLERY

    Operating Supervisor

    Director Yuto Kobayashi

    Address

    3-1-1 Motoyokoyama-cho, Hachioji-shi, Tokyo 192-0063

    Phone Number

    042-649-2497
    Reception Hours: 12:00-18:00 (Wed-Sun & Holidays)

    Email Address

    support@brain-brunn.com

    Or please contact us via this contact form.


    Qualified Invoice Issuer Registration Number

    T2810439304547

    ＜Main Banks＞

    Seibu Shinkin Bank
    Tama Shinkin Bank

    ＜Legal Advisor＞

    Tachikawa-kita Law Office
    Attorney at Law: Tomohiko Toda


    Member of the Hachioji Chamber of Commerce and Industry

    Online and Phone Orders

    For mail-order sales via the internet or direct phone calls, you can choose from the following payment methods.

    Accepted Payment Methods

    Credit Card

    【Accepted Cards】

    Visa, Mastercard, JCB, American Express, Diners Club, Discover

    【Note】

  • Please note that we do not accept installment payments, revolving payments, or bonus lump-sum payments.

    • Bank Transfer

    Seibu Shinkin Bank | Mitsubishi UFJ Bank


    Delivery

    After payment confirmation, you can choose between direct pickup or shipping.

    《Direct Pickup》

  • We will arrange a direct pickup date with you via email or phone.

    • 《Shipping》

  • After the shipping procedure is complete, we will notify you by email with a shipping completion report and a tracking number (excluding Letter Pack).

    • Shipping Fee

    Nationwide shipping fee｜Covered by us*

  • About additional fees / *Shipping fees apply to some artworks and products. For some remote islands and international shipping, a separate estimate will be provided. For any questions, please contact us here.

    • Return Deadline

    Within 7 days of arrival

  • ●Except for damages or defects to the artwork or product due to the gallery's negligence* or transportation, the customer is responsible for the return shipping costs.
    *Example of gallery's negligence: obvious defects in the artwork, shipping mix-ups, etc.
  • ●The images and colors of the artworks and products on the website may differ depending on the customer's environment.
    ＜Artworks＞
    For returns due to the above reasons, the customer is responsible for the shipping costs.
    ＜Products＞
    Returns or exchanges for the above reasons are not accepted.
    We appreciate your understanding.

    • Cancellation Deadline

  • ＜Artworks＞
    ●Within 7 days of purchase
    ＜Products＞
    Before the shipping procedure is completed (for made-to-order products, until the order deadline)
    ＜Art Award＞
    ●Cancellations are not possible. However, in the case of a duplicate payment, we will issue a refund minus the bank transfer fee.
  • The bank transfer fee* for refunds is the customer's responsibility.
    (*In the case of bank transfer. Except in cases of our negligence)

    • Cancellation & Return Procedure

  • If you wish to cancel or have an inquiry, please contact us by email here.
  • Please be sure to include the following information:
    ■Purchaser's name
    ■Reason for cancellation
    ■Contact information
  • ●We strive to update stock status as quickly as possible, but please forgive us if an item is already sold.
  • ●Please feel free to contact us with any questions.

    • ＜Examples of Shipping Fee Responsibility＞

  • ●The artwork received is clearly different from what was ordered. A defect is found. Damaged during transportation, etc.
    ＝BrainBrunnGALLERY's responsibility*
    (*In the case of bank transfer, we will also cover the transfer fee)
  • ●Customer's convenience (returns or exchanges of non-defective artworks / discrepancies in color or image)
    ＝Customer's responsibility*
    (*In the case of bank transfer, the customer is also responsible for the transfer fee)

    • Payment Deadline

  • ＜Artworks＞14 days from the order date (negotiable)
    ＜Products＞14 days from the order date (for made-to-order products, a separate guide will be provided)
    Please make the payment within the deadline.

    • ★Please Note★

  • If you choose online payment or bank transfer, and we do not receive payment within 14 business days from the date we provide the transfer information, or by the specified date, and we do not hear from you, your order will be cancelled.

    • ＜Handling of Defective Products＞

  • In the unlikely event of a defect or error, please first contact us by email with the details*. We will respond promptly.
    To ensure a smooth process, we would appreciate it if you could also attach photos showing the defective area to the email.
  • *Please refrain from returning items without prior notice, as this may delay the confirmation and handling process.

    • Quantity

    We will handle your order with sincerity, starting from one item.

    Delivery Time

  • ●We will ship your order within 4-7 days of receiving it*.
    ●For orders with online payment or bank transfer, we will ship after payment is confirmed.
    *For artworks in a special exhibition, delivery may be after the exhibition period ends.
    *Delivery dates may change due to artwork checks, cleaning, framing, repairs, unforeseen accidents, natural disasters, or holidays on shipping days.
    *For made-to-order products, a separate guide will be provided.
    We will notify you of all of the above when we receive your order.
    *All email communications may be replaced with phone calls at the customer's request. Thank you for your understanding.

    • Subscription-based Services or Products

    Validity Period

  • The contract period, price, and other sales conditions are stated on each page. Please check them.

    • Cancellation

  • We do not accept returns or cancellations for services provided online.
    However, this does not apply in cases of clear negligence on the part of the organizer, such as connection problems or failure to hold the event.

    • If the URL does not arrive

  • If the link URL does not reach the purchaser due to a mistake in the customer's email address, email problems, etc., please contact us by email.
    *We will respond after checking against the purchase history.

    • Important Notice Regarding Orders

  • In cases of actions deemed inappropriate in light of social norms, such as a large number of fraudulent orders for the purpose of resale, or actions that obstruct our business operations, we may take appropriate measures.

    • Last updated: September 26, 2025: Addition and correction of wording

    Access
    Information
    Reserve a
    Visit

    Contact Us

    Contact
    Form

    Inquire
    by Phone
    ＜Available＞
    Wed-Sun & Holidays 12:00 PM – 6:00 PM (GMT+9)
    Back to
    TOP Page